FAQs
Your cleaning queries, answered!
Getting started
When you book the service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.
Yes, we do! We service Houston and many surrounding areas. Feel free to share your city or ZIP code to confirm.
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this.
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
Pricing & Policies
Photos or videos allow us to assess the condition of the home accurately, ensure correct pricing, and help our cleaning team come fully prepared for the job.
Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time, you can log into your account and see the balance on any gift cards you have.
We do our best to avoid charging cancellation fees. However, a fee will be applied if a booking is canceled within 24 hours of the scheduled service. A fee may also be charged if we are unable to perform the service due to lack of access or other client-related issues.
In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
Trust & safety
All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as our certified cleaner.
If something goes wrong, we’re here to make it right (within reason). Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!
Yes. Your billing information is protected using secure, industry-standard encryption and is processed through trusted, PCI-compliant payment providers. We do not store your full card details, and your information is used only to securely process your payment.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
We do not offer refunds. However, we do guarantee our work and will return within 24 hours to correct any missed areas or errors.
People Also Ask?
The average national hourly rate for house cleaning services is $25 to $90 per individual, or $50 to $90 per hour. The size and condition of your home will strongly impact the price of these services. Residential cleaning service prices depend on the extent of the cleaning job and any specialized services.
To help us provide the best possible service, please complete the following before your cleaner arrives:
Clear the floors
Please pick up items from the floors as much as possible so our team can focus on cleaning, not organizing.Tidy up counters and surfaces
Clearing countertops, sinks, and tables allows us to clean and disinfect efficiently.Put away valuables and important documents
For your peace of mind, please secure any valuables or personal paperwork before we arrive.Secure pets
Kindly place pets in a separate room, crate, or secured area to ensure their safety and allow our team to work without interruptions.Leave specific instructions, if needed
If there are areas that need special attention or instructions, please let us know in advance or leave a note for the cleaner.
The time needed to clean a home depends on its size, condition, and the type of service booked. As a general guideline, we budget the following cleaning times:
1-bedroom: approximately 2.5 hours
2-bedroom, 1-bathroom: approximately 3 hours
2-bedroom, 2-bathroom: approximately 3.5 hours
3-bedroom: approximately 4 hours
4-bedroom: approximately 5 hours
5-bedroom: approximately 6 hours
Please note that these are estimated times and may vary based on the condition of the home and any additional services requested.
We recommend scheduling your cleaning at the beginning of the week, ideally on Monday or Tuesday.
Having your home cleaned early in the week helps keep it fresh and tidy for longer. Your house stays in great shape throughout the week, and even by Friday it is still well maintained. Since weekends are typically when most households create the most mess, starting the week with a clean home makes it easier to manage.
For many people, yes. While hiring a house cleaner may feel like a luxury, your time has real value. The hours spent scrubbing floors or deep cleaning bathrooms could be better spent working, resting, or enjoying time with family. In simple terms, cleaning it yourself often comes with a hidden cost: lost time and missed opportunities. A professional cleaner helps you reclaim that time while keeping your home consistently clean.
Contact Us
Got Questions? Let’s Talk Clean!
We’re here to make your cleaning experience smooth and stress-free. Reach out to us anytime!